Ordering Information

Ph: 574-936-4757

Information on setting up a New Account:

Please contact us at 574-936-4757.
Fax a credit history to 574-936-8044
Email a credit history to Email link

Click HERE to view and print a Plymouth Products credit application in pdf format.

TERMS & CONDITIONS

The Terms and Conditions presented here apply to all purchases and sales of items offered here, and your purchase means you have accepted Plymouth Products (the Company) Terms and Conditions of Sale. We disclaim any other Terms and Conditions contained in any customer purchase order, order form or otherwise unless expressly agreed by the Company in writing.

PRICING AND CHARGES

The minimum order is $25 USD. $25 will be charged on any order with a value of $25 or less. Prices and charges are effective immediately when displayed on our website and are subject to change without notice. All prices are quoted in US dollars. Any pricing discrepancy claims must be made within 30 days after the invoice date. The Company reserves the right to pass on any surcharges or impose purchase restrictions or limits at any time. All orders are subject to applicable shipping, freight, taxes and processing charges. Shipping charges for ground service on all orders are determined by using an average cost method. This simplified approach gives the Company the ability to quote freight at the time of the order. Shipping charges for premium shipping services will be subject to the carrier's published rates plus an additional handling charge of $3.00 per order. Carriers may impose surcharges, which vary by carrier and may change at the carrier's discretion. The Company will pass on the surcharge.

PAYMENT TERMS

Net 30 days on approved open accounts from date of invoice. In addition to open accounts, we also accept cash, C.O.D.., Visa, MasterCard, and Discover. The Company will issue a monthly finance charge of 1.5% to all accounts that are past due. Collection and/or attorney fees will be assessed to all accounts placed for collection.

FREIGHT

Shipments are made Monday through Friday during regular work hours only. Items ordered together may not always arrive in the same box or on the same day. Freight charges will prepaid and added to the customer’s invoice unless the customer specifically requests a different method. All Collect and 3rd Party shipments require a valid freight account number. All shipments are F.O.B. shipping point. Title and risk of loss pass to purchaser on delivery to the common carrier or upon customer pickup. If product was damaged in transit, you must file a claim with the carrier. Check your order immediately upon arrival. All shortages and damages must be called in to the Company at 574-936-4757 or emailed to plymouth@plymouthproducts.com within 7 calendar days after receipt of goods.

WARRANTY

The Company guarantees its products are free from material and workmanship defects when used under normal conditions at safe operating speeds. Any products found to be modified, altered, misused, abused or neglected will void the warranty. The Company’s obligation is limited only to the repair or replacement of defective parts or, at our sole option, to refund the purchase price. No liability is assumed for delays or failure to make deliveries due to delays of carriers, accidents, labor disputes, or any other force majeure. This warranty is exclusive and in lieu of any and all other warranties, whether written or oral, expressed or implied, including but not limited to any implied warranties of merchantability or fitness for a particular purpose. In no event shall the Company be liable for any incidental, special, indirect, punitive, lost profits or consequential damages of any nature. All warranty claims must be made within 30 days of the date of shipment in its original packaging and are subject to inspection. Warranties are void outside of the U.S.

RETURNS

Except as otherwise provided, no material will be accepted for return after 90 days from date of shipment. Only in-stock material will be allowed to be returned. All non-stock and special items cannot be returned. To return products, you must call the Company at 574-936-4757 for a Return Authorization number. No returns will be accepted without a Return Authorization number. Include with your return a copy of your invoice or packing slip. All merchandise must be returned in its original packaging and condition. Any claims for discrepancies in shipment must be made within 7 days of receipt of products. Shipping charges for returned items must be prepaid. C.O.D. returns will not be accepted. A re-stocking charge of 15% will be applied. All returned material is subject to inspection prior to issuing credit.

WEBSITE ERRORS

Although all information on this website has been carefully checked for accuracy, errors and omissions occasionally occur and therefore are subject to correction. We regret any inconvenience.

COMPLIANCE WITH LAWS

Some localities may have Codes, Regulations and Laws governing sales, installation, use or construction of items for certain purposes which may vary from place to place. The Company does not guarantee compliance and assumes no responsibility for how the items are used or installed. The customer has the sole responsibility for compliance with all applicable Codes, Regulations and Laws. This includes but is not limited to CSA, FAA, DOT, NEC, UL, NOM, IATA, IMDG, CE, DIN, and ANSI, concerning the use or installation of items.

PRIVACY

The Company takes your privacy seriously. It collects personal/company information when you submit an order. It uses this information to fulfill your requests for products. It may also use this information to contact you, customize marketing offers, and improve our services. The Company does not rent, sell, or share this information with other people or non-affiliated companies except to provide products you have requested. The Company takes precautions, including administrative, technical, and physical measures, to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction. The Company will not be liable for any data breach for orders placed using the non-secure, standard server. To guarantee your information will be secure, call the Company to place an order at 574-936-4757. As is standard practice on many corporate websites, “cookies” and other technologies are used to study traffic patterns on our website. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. As mentioned prior, the Company takes protecting your privacy very seriously. To make sure your personal information is secure, the Company communicates these guidelines to employees and strictly enforces privacy safeguards within the company.

CONTROLLING LAW AND VENUE

All transactions shall be governed by the laws of the State of Indiana.